How to delete comment on facebook live show
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- #HOW TO DELETE COMMENT ON FACEBOOK LIVE SHOW HOW TO#
- #HOW TO DELETE COMMENT ON FACEBOOK LIVE SHOW FREE#
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If you can solve their problem publicly, other users will take notice. Show other users that your brand is ready to step up and resolve complaints. Resolving issues for unhappy customers can turn them into loyal, raving fans.Īddressing comments head-on can sometimes be the best approach. Remember that a bad customer experience turned into a good one can create some of our most vocal advocates for our brands in the long run. Sometimes, users really are just frustrated. Instead of jumping to hide comments on Facebook posts automatically, ask yourself whether there’s another way to resolve the situation. This is a good move for users that are unreasonable and seem to enjoy leaving negative comments every chance they get, or for users who drop spam or offensive content on your posts. Banning users will keep that particular user from commenting on any of your posts ever again.The user will know that the negative comment has been deleted if they go to view it again, but they won’t be notified of its deletion. Deleting the Facebook comment will erase it no one will be able to see it.They won’t know that the comment is hidden, so you can avoid potential fallout. Hiding the Facebook comment will keep it hidden from everyone except that person and their friends.You have three options in regards to negative Facebook comments: Once you’ve hidden a comment, you can unhide it, delete it, report it, and ban the user. When you go to hide a comment, you’ll see that you can also delete the comment or ban the user who left it. Though you can’t avoid fallouts with all of these so-angry-their-eyes-are-bulging-out-of-their-heads customers, reducing collateral damage is a plus. They might leave you a scathing one-star review or very vocally take their opinion somewhere you can’t control it-like their own pages. In rare cases, users who notice that you’ve deleted their comment can get angry- really angry-when they’re already agitated and tried to complain about a product or customer service.ĭeleting their comment may not do you much good. Social media is all about transparency, so people may not trust you, leading to a loss of customer loyalty. If users notice-and many will-there can be a perceived loss of transparency.) (Especially when you hide comments that aren’t offensive and only criticize your business. You should consider, however, the cons of hiding comments on Facebook. This comment could potentially hurt this business it’s pointing out the flaws of the business while recommending a competitor instead. Nipping all of this in the bud can benefit you. The last thing you want is someone turning your post into a hotbed of controversy that has nothing to do with the original status. It can actually hurt your Page if you’ve got a ton of spam in comments on every post that you don’t hide or delete. Ideally, you’d protect your business’s reputation and eliminate any negative sentiments from your posts. The pros of hiding negative comments on your Facebook Page are clear. Pros and Cons Pros of Hiding Comments on Facebook This includes explicit language, sexual content, or racist, homophobic, or sexist comments. One case I see the most often is users trying to put their “refer a friend and get $15” codes on the business’s posts to rack up referral bonuses. Blatant spam. These comments may send users to broken links or sites with viruses and malware.You should consider hiding other comments, such as: Not only do they make us automatically defensive, but negative sentiments shared online can hurt our businesses.īecause social media often acts as powerful word-of-mouth marketing, we want comments to work in our favor. The first type of comment that will typically trigger our “hide” reflexes will be negative comments about our content or our brands.
#HOW TO DELETE COMMENT ON FACEBOOK LIVE SHOW HOW TO#
Related Post: How to Remove a Page from the Facebook Business Manager Types of Comments
#HOW TO DELETE COMMENT ON FACEBOOK LIVE SHOW FREE#
(You can get an overview of Facebook marketing in this free downloadable Facebook 101 guide.) There are pros and cons to hiding comments on Facebook, and other strategies you can use instead. The short answer: sometimes, yes, and sometimes, no.Įither way, you shouldn’t automatically hide negative comments just because they’re negative. So, should you actually hide comments or negative mentions on your Facebook Page? We do, after all, have the option to hide comments on Facebook. Our first instinct (or at least, mine) is to hide the negative comment or somehow bury it, so it won’t hurt the post or my business. We’ve all had it happen: A negative comment on a Facebook Page post glares at you from the screen. What should you do when those comments land on your page? Negative comments can be expected on the Facebook pages of even the most loved brands.